Introduction
A demonstration of how incoming enquiries can move from an inbox to a reviewed, structured record without manual copy and paste.
The challenge
A growing team was receiving business enquiries by email and manually reading, classifying, and re-entering each one into a spreadsheet before following up.
Our approach
We mapped the existing manual workflow, identified where AI classification could remove repetitive reading and sorting, and designed a system with a human review step before any record is finalized.
The solution
Incoming email is parsed automatically, classified by an AI model into enquiry type, converted into a structured record, and routed to the right team member with a notification. Every classification is reviewed before being marked final.
Email parsing, AI classification, structured data storage, notifications
Results
The manual sorting and re-entry step is removed, and the team can review a structured queue instead of a raw inbox.